Contact us
We’re here to help, so if you have any questions or comments, please don’t hesitate to reach out. You can contact us at hello@casulo.com or send us a message via the form below or the chat feature.
If your inquiry is regarding an existing order, kindly include your order reference number so we can assist you as quickly as possible. We strive to get back to you within 24 hours.
We look forward to hearing from you!
Warmly,
The Casulo Team
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Casulos Most FAQ's
At Casulo, we believe in making tech accessories that not only protect your devices but also the planet. All of our products are made from sustainable materials like biodegradable plastics, compostable components, and recyclable packaging. We are committed to reducing environmental impact by ensuring our products are crafted with care, locally, and with purpose. Sustainability isn't just a buzzword for us—it's the heart of our brand.
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Yes, we do! For our Etsy customers who sign up for our newsletter, we offer free shipping as part of our commitment to making eco-friendly shopping more accessible. On our Shopify store, we charge a small, transparent shipping fee, as we focus on ensuring every product reaches you safely without hidden costs.
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We understand that waiting for your new tech accessory can be exciting! Since our products are made to order, please allow up to 7 business days for production. After that, your order will be shipped out and should arrive within 3-5 days, depending on your location. We strive to make sure that every piece meets our quality standards before it reaches you.
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We hope you love your Casulo purchase, but if for any reason you're not completely satisfied, we're here to help. Our items are made to order, so we don't typically accept returns. However, if there's an issue with the product, such as a defect, please get in touch within 14 days of receiving it, and we will work with you to resolve the situation. Your satisfaction is important to us.
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Yes, we ship worldwide! Whether you're in the UK, the US, Australia, the EU, or South Korea, you can enjoy Casulo's sustainable tech accessories. We are proud to partner with local production teams across these regions, ensuring high-quality products made with care close to home.
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